Policies

Privacy Policy

Effective Date: February 23rd, 2025

Kool Runnings Ice (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.koolrunningsicehouse.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, and address (only if provided voluntarily).
• Usage Data: IP address, browser type, and pages visited for website analytics.

2. How We Use Your Information

We use the collected information to:

• Process orders and provide customer service.
• Improve our website and services.
• Respond to inquiries and requests.

3. Data Protection

We take security measures to protect your personal data from unauthorized access. However, no method of transmission over the internet is 100% secure.

4. Third-Party Services

We may use third-party services (such as payment processors or analytics tools) that have their own privacy policies.

5. Cookies

Our website may use cookies to enhance user experience. You can adjust your browser settings to disable cookies if preferred.

6. Your Rights

You have the right to:

• Request access to the data we store about you.
• Request deletion or correction of your personal data.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions about this Privacy Policy, please contact us at:

📧 koolrunningsice@gmail.com
📞 242-805-5665

Refund & Returns Policy

Effective Date: [February 23rd, 2025]

At Kool Runnings Ice, we strive to provide high-quality ice products and excellent service. Due to the nature of our products, we have a no refunds or returns policy, except under specific circumstances outlined below.

1. No Refunds on Ice Products

All sales are final once the order has been delivered or picked up. We do not offer refunds or exchanges on ice products due to health and safety regulations.

2. Credit Eligibility

Refunds may only be issued in the following cases:

• Incorrect Order: If you receive the wrong product, we will replace it or issue a store credit.
• Damaged or Contaminated Ice: If your order arrives in poor condition, contact us immediately with photos as proof.
• Failed Delivery: If we are unable to fulfill your order due to our own fault, you may be eligible for a full Kool Runnings Ice credit depending on all the circumstances when factoring it in.

3. Reporting an Issue

To report an issue:

• Provide your order details and proof of issue (e.g., photos of damaged products).
• Email us at koolrunningsice@gmail.com or call 242-821-3097.

4. Processing Credits

• Replacement orders will be prioritized and delivered as soon as possible.

5. Contact Us

For any questions regarding refunds or returns, please contact us at:

📧 koolrunningsice@gmail.com
📞 242-805-5665